Quality management provides an important competitive edge because it:
A)reduces costs
B)increases customer satisfaction
C)often results in substantial savings and higher revenues in the short run
D)All of these answers are correct.

Question

Quizplus · Accepted Answer

Quality management can result in all of the listed benefits, including reduced costs, increased customer satisfaction, and higher revenues in the short run. By focusing on continuous improvement and meeting or exceeding customer expectations, organizations can gain a competitive edge in their industry.

Quality Management Provides an Important Competitive Edge Because It