Customer relationship management initiatives use technology to coordinate all:
A)production activities
B)research activities
C)customer-facing activities
D)inventory management activities

Question

Quizplus · Accepted Answer

Customer relationship management initiatives are designed to coordinate all the customer-facing activities. It involves the use of technology to organize and manage customer interactions, such as customer service, sales, and marketing. This helps businesses build long-term relationships with their customers, improve customer satisfaction, and enhance business performance. Production activities, research activities, and inventory management activities are not part of customer relationship management initiatives.

Customer Relationship Management Initiatives Use Technology to Coordinate All