Which of the following is a measure that relates to the customer perspective?
A)Time to market
B)Market share
C)Revenue growth
D)Defect rate

Question

Quizplus · Accepted Answer

Market share relates to the customer perspective as it reflects the portion of the market that a company is able to capture and retain. Time to market, revenue growth, and defect rate are measures that relate to the internal processes, financial, and quality perspectives, respectively.

Which of the Following Is a Measure That Relates to the Customer