Which of the following is not a measure that relates to the customer perspective?
A)Market share
B)Product return rate
C)Delivery cycle time
D)Percentage of revenue from new customers

Question

Quizplus · Accepted Answer

Market share, product return rate, and percentage of revenue from new customers are all measures that relate to the customer perspective, as they all provide information on the satisfaction and loyalty of customers. Delivery cycle time, on the other hand, is a measure that relates to the internal process perspective, as it provides information on how efficiently and effectively the organization is delivering products or services.

Which of the Following Is Not a Measure That Relates