Which of the following is not a measure that relates to the customer perspective?
A)Customer satisfaction
B)Customer loyalty index
C)Customer profitability
D)Response time to customer request

Question

Quizplus · Accepted Answer

Response time to customer request is a measure that relates to the internal process perspective, not the customer perspective. The other options are all measures that relate to the customer perspective.

Which of the Following Is Not a Measure That Relates