When using the balanced scorecard to monitor performance,the internal business processes perspective Answers which of the following questions?
A)Are we developing employees and providing technologies that facilitate change and improvement?
B)Are we improving our business processes in order to deliver maximum value to our customers?
C)Are we meeting our stakeholders' expectations?
D)Are we growing in a manner to be competitive in the industry?

Question

Quizplus · Accepted Answer

The internal business processes perspective of the balanced scorecard focuses on the company's ability to improve its business processes in order to deliver maximum value to its customers. This perspective answers the question of whether the company is operating efficiently and effectively in delivering its products or services. The other options are focused on different perspectives of the balanced scorecard. A is focused on the learning and growth perspective, C is focused on the stakeholder perspective, and D is focused on the financial perspective.

When Using the Balanced Scorecard to Monitor Performance,the Internal Business