Which of the following statements regarding total quality management is FALSE?
A)TQM increases time spent on rework and warranty work.
B)TQM is a formal effort to improve quality throughout an organization's value chain.
C)TQM extends horizontally across business functions in the value chain.
D)TQM emphasizes educating,training,and cross training employees to increase and broaden their skills.

Question

Quizplus · Accepted Answer

This statement is false because TQM aims to decrease the amount of time spent on rework and warranty work by improving quality throughout the organization's processes.

Which of the Following Statements Regarding Total Quality Management Is