"Stars" is one of the four types of employees based on the degree of organizational commitment and task performance."Stars" likely respond to negative events with _____ because they have the desire to improve the status quo and the credibility needed to inspire change.
A)loyalty
B)exit
C)neglect
D)voice
E)ignorance

Question

Quizplus · Accepted Answer

"Stars" are highly committed and perform well, meaning they are likely to have the credibility and motivation to speak up when something is wrong (i.e. using their voice) in order to make things better. Loyalty may be a trait of stars, but it doesn't specifically relate to how they respond to negative events. Exit (leaving the organization) and neglect (reducing effort and engagement) are more likely responses from lower-performing and less-committed employees. Ignorance (not recognizing the negative event) is not a valid response to the question, as "Stars" are likely aware of and invested in the organization's success.

"Stars" Is One of the Four Types of Employees Based