A sobering fact is that even though a trillion-plus-dollars has been spent on information technology in the last decade,productivity has not increased significantly.One change suggested to improve performance dramatically is to analyze thoroughly and completely redesign business processes and information systems.What is such a change called?
A)a CSC Index
B)business process reengineering
C)end-user development
D)information system outsourcing

Question

Quizplus · Accepted Answer

The change suggested, which involves analyzing and redesigning business processes and information systems, is called business process reengineering. Option A (CSC Index) is a consultancy firm and option C (end-user development) refers to creating software or applications by end-users rather than professional developers. Option D (information system outsourcing) involves engaging a third-party service provider to manage an organization's information systems.

A Sobering Fact Is That Even Though a Trillion-Plus-Dollars Has