Matching
Match the following:
Premises:
Decrease per unit variable cost
Improve employee moral
Increase gross margin
On-time delivery by suppliers
Increase number of customers
Increase profitability of core product line
Improve manufacturing quality
Increase plant safety
Improve post-sales service
Acquire new customers
Enhance employee skills
Increase customer retention
Develop profitable customers
Improve employee job satisfaction
Increase shareholder value
Retain customers
Responses:
Learning and growth perspective
Customer perspective
Financial perspective
Internal business perspective
Correct Answer:
Premises:
Responses:
Decrease per unit variable cost
Improve employee moral
Increase gross margin
On-time delivery by suppliers
Increase number of customers
Increase profitability of core product line
Improve manufacturing quality
Increase plant safety
Improve post-sales service
Acquire new customers
Enhance employee skills
Increase customer retention
Develop profitable customers
Improve employee job satisfaction
Increase shareholder value
Retain customers
Premises:
Decrease per unit variable cost
Improve employee moral
Increase gross margin
On-time delivery by suppliers
Increase number of customers
Increase profitability of core product line
Improve manufacturing quality
Increase plant safety
Improve post-sales service
Acquire new customers
Enhance employee skills
Increase customer retention
Develop profitable customers
Improve employee job satisfaction
Increase shareholder value
Retain customers
Responses:
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