Successful organizations must now listen more closely to:
A) Customers
B) Managers
C) Creditors
D) Bureaucrats

Question

Quizplus · Accepted Answer

In today's market, customers have more options and are more informed than ever before. Therefore, successful organizations must listen closely to their customers to understand their needs and expectations, and tailor their products and services accordingly. This helps the company maintain a competitive advantage, increase customer loyalty and satisfaction, and ultimately drive profitability. While managers, creditors, and bureaucrats are important stakeholders as well, their input should not overshadow the needs and wants of the customer.

Successful Organizations Must Now Listen More Closely To