In using the balanced scorecard,to which of the perspectives would the measures of 'per cent of sales from new products' and 'on-time delivery (customer defined)' be most likely to apply to?
A)financial
B)customer
C)internal operations
D)innovation and improvement activities

Question

Quizplus · Accepted Answer

The measures of 'per cent of sales from new products' and 'on-time delivery (customer defined)' are both focused on the customer and their experience with the organization. Therefore, they would fall under the customer perspective of the balanced scorecard.

In Using the Balanced Scorecard,to Which of the Perspectives Would