The level of employee satisfaction is a key performance indicator of the ________ perspective of a balanced scorecard.
A) financial
B) learning and growth
C) internal business
D) customer

Question

Quizplus · Accepted Answer

The level of employee satisfaction falls under the "learning and growth" perspective of a balanced scorecard as it relates to the development and well-being of employees. The financial perspective focuses on profitability and financial achievements, the internal business perspective focuses on operational efficiency, and the customer perspective focuses on customer satisfaction and loyalty.

The Level of Employee Satisfaction Is a Key Performance Indicator