What is total quality management (TQM)?
A)a philosophy of supplying customers with superior products and services
B)an exchange of information with suppliers and customers to create efficient and effective processes
C)a software system that integrates a company's functions, departments and data into a single system
D)a system which speeds the transformation of raw materials into finished products

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) is a management approach that seeks to optimize quality and performance by involving all employees in the organization in a process of continuous improvement. It focuses on customer satisfaction through the continuous improvement of all organizational processes, including the design, production, delivery, and support of products and services. TQM is a philosophy that aims to provide superior products and services to customers by involving everyone in the organization in the pursuit of quality.

What Is Total Quality Management (TQM)