An example of a nonfinancial measure for customer satisfaction is
A)delivery delay.
B)employee turnover.
C)number of defects on the production line.
D)process yield.
E)number of employees trained.

Question

Quizplus · Accepted Answer

Delivery delay is a nonfinancial measure that directly impacts customer satisfaction, as it reflects the timeliness of delivering products or services to customers.

An Example of a Nonfinancial Measure for Customer Satisfaction Is