Consider the following short case as you respond to the question: Scott and Logan are the CEO and CFO of MLN Corporation.The firm has lately been losing customers to MLN's competitors; Scott and Logan believe an ERP system could help MLN obtain more timely information that will enable them to retain old customers and acquire new ones.They formed a six-person team with representatives from three of MLN's ten departments and instructed them to use the steps in the systems development life cycle to choose and implement an ERP system.A year later, the team had completed its work and implemented the system by transferring data from MLN's general ledger software to the ERP system.Umble and Umble suggested six necessary conditions for a successful ERP implementation.Which of the following pieces of advice is most applicable to MLN?
A)Form a smaller implementation team.
B)Ensure that the implementation team has wider representation.
C)Both form a smaller implementation team and ensure that the implementation team has wider representation.
D)Neither form a smaller implementation team nor ensure that the implementation team has wider representation.

Question

Quizplus · Accepted Answer

Umble and Umble emphasize the importance of having a diverse and representative implementation team for a successful ERP system implementation. In the case of MLN, the team was formed with representatives from only three of the company's ten departments, which suggests a lack of wide representation. Therefore, ensuring the implementation team has wider representation from more departments would likely contribute to a more successful ERP implementation.

Consider the Following Short Case as You Respond to the Question