Please consider the following short case as you respond to the question: Sue and Sally are partners in a small local bakery specializing in wedding and birthday cakes.They use a simple Excel spreadsheet to record journal entries and prepare financial statements and tax returns.Robert, the owner of a consulting company that installs and maintains ERP systems, has recently approached them about the possibility of implementing an ERP system in their operations.If they accept his offer, Robert will provide a series of online tutorials to help them learn about the new system.Sue and Sally believe the implementation of the ERP system will make it easier for them to borrow money to expand the bakery.If Sue and Sally accept Robert's proposal, which of the following common causes of ERP implementation failure is likely to be the most serious?
A)Poor leadership from top management
B)Significant technical difficulties
C)Inadequate education and training
D)None of these.Since the company is so small, the ERP project is likely to succeed.

Question

Quizplus · Accepted Answer

The most serious cause of ERP implementation failure for Sue and Sally's small bakery would be inadequate education and training. As they currently use a simple Excel spreadsheet to manage their financials, they may not have the technical expertise to effectively implement and use an ERP system. However, with proper education and training provided by Robert, they may be able to overcome this issue. Poor leadership and significant technical difficulties may not be as concerning for such a small operation, and therefore may not be the most serious causes of ERP implementation failure in this case. The statement "None of these.Since the company is so small, the ERP project is likely to succeed." is incorrect, as the size of the company does not guarantee the success of ERP implementation.

Please Consider the Following Short Case as You Respond to the Question