In preparation for her retirement, Debra, the chief information officer of TPC Corporation, developed a diagram that showed all her areas of responsibility and how they were related to one another.Her actions contributed to which of Call's seven steps for creating a knowledge management system?
A)The first step only.
B)The fourth step only.
C)Both the first and fourth steps.
D)Neither the first nor the fourth step.

Question

Quizplus · Accepted Answer

Debra's development of a diagram showing all her areas of responsibility and how they were related to one another contributed to the fourth step of Call's seven steps for creating a knowledge management system, which is to organize the knowledge. This step involves creating a structure that helps to identify and organize the knowledge within the organization, which is exactly what Debra did by creating the diagram. It did not directly contribute to the first step, which is to identify the knowledge, as Debra was already aware of her areas of responsibility.

In Preparation for Her Retirement, Debra, the Chief Information Officer