A critical component of instrumental conditioning is:
A) understanding customer needs.
B) punishment.
C) reinforcement.
D) repetition.

Question

Quizplus · Accepted Answer

Instrumental conditioning, also known as operant conditioning, involves learning through reinforcement. Reinforcement is the process of increasing the likelihood of a behavior occurring again by following it with a desirable consequence. Punishment may also be used, but it involves decreasing the likelihood of a behavior occurring again by following it with an undesirable consequence. Understanding customer needs and repetition are not essential components of instrumental conditioning.

A Critical Component of Instrumental Conditioning Is