In Weatherbe's PIECES framework for problem analysis, A service problem relates to system problems with service either to enterprise users or customers.

Name: In Weatherbe's PIECES framework for problem analysis, A service problem relates to system problems with service either to enterprise users or customers.
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A service problem is defined as a system problem that affects the service provided to enterprise users or customers, according to Weatherbe's PIECES framework.

In Weatherbe's PIECES Framework for Problem Analysis, a Service Problem