Non-value-added activities can be described as activities for which the customer is willing to pay.

Question

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Non-value-added activities are activities that do not add any value to the product or service from the perspective of the customer. The customer is not willing to pay for activities such as excess inventory, waiting time, defects, overproduction, and unnecessary motion or transportation. These activities are considered waste and have no positive impact on customer satisfaction or quality.

Non-Value-Added Activities Can Be Described as Activities for Which the Customer