Which of the following is a philosophy designed to integrate all organizational areas in order to provide customers with superior products and services, while meeting organizational goals throughout the value chain?
A)Supply chain management
B)Just-in-time (JIT)management
C)Enterprise resource planning (ERP)
D)Total quality management (TQM)

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a comprehensive philosophy aimed at improving the performance of an organization in terms of quality, productivity, and customer satisfaction. TQM is not limited to any specific area of the organization but encompasses all areas in order to provide superior products and services and meet organizational goals throughout the value chain. Supply chain management, just-in-time (JIT) management, and enterprise resource planning (ERP) are specific techniques or tools that may be used to support TQM, but do not provide the same level of integration and comprehensive approach as TQM.

Which of the Following Is a Philosophy Designed to Integrate