One of the disadvantages of interactive voice response (IVR)is that it cannot handle massive call volumes.

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IVR systems are designed to handle large volumes of calls efficiently and effectively, making them a popular choice for businesses and organizations. IVR can easily handle hundreds or even thousands of calls at the same time, making it an ideal tool for customer service, order processing, and other business processes. However, like any technology, IVR systems have their limitations, and one of these is their capacity to handle very high call volumes. When call volumes exceed the capacity of the IVR system, customers may experience longer wait times, dropped calls, or other issues. Therefore, it is important for businesses to plan and scale their IVR systems appropriately to ensure optimal performance and customer satisfaction.

One of the Disadvantages of Interactive Voice Response (IVR)is That