The balanced scorecard focuses management attention on the ________.
A)measures of productivity
B)measures that drive an organization to achieve its goals
C)measures that increase cycle time
D)measures that increase quality costs

Question

Quizplus · Accepted Answer

The balanced scorecard is a strategic management tool that measures an organization's performance in four key areas: financial, customer, internal processes, and learning and growth. By focusing on these measures, the balanced scorecard drives an organization to achieve its goals and objectives. It is not primarily concerned with measures of productivity, cycle time, or quality costs, although these may be included as sub-metrics within the four key areas.

The Balanced Scorecard Focuses Management Attention on the ________