Which of the following would be classified as an external failure cost on a quality cost report?
A) Quality training.
B) Systems development.
C) Repairs and replacements beyond the warranty period.
D) Quality engineering.

Question

Quizplus · Accepted Answer

Repairs and replacements beyond the warranty period are considered external failure costs because they occur after the product has reached the customer and the failure has been identified.

Which of the Following Would Be Classified as an External