A sales return occurs when a customer actually returns goods that have been shipped.The departments involved with processing this transaction up to the point of issuing a credit memo are the
A) shipping, receiving, and billing departments.
B) receiving, billing, and accounts receivable departments.
C) shipping, receiving, and credit departments.
D) receiving, credit, and billing departments.

Question

Quizplus · Accepted Answer

The receiving department receives the returned goods, the credit department processes the return and issues a credit memo, and the billing department adjusts the customer's account with the credit. Therefore, the correct departments involved are receiving, credit, and billing.

A Sales Return Occurs When a Customer Actually Returns Goods