What advantages does instant messaging have over phone and conference calls?
A) It is more informal than phone calls and saves time by reducing social courtesies during interactions.
B) It offers users a greater sense of telepresence than the phone or conference calls do.
C) It is more personal than phone calls and conference calls and offers greater media richness.
D) It is a collaborative technology that allows a number of people to participate at the same time.

Question

Quizplus · Accepted Answer

Instant messaging is more informal than phone calls, allowing users to communicate more quickly and without the need for social courtesies. This saves time and makes it easier to have quick conversations.

Answer: B
 Instant messaging offers users a greater sense of telepresence than the phone or conference calls do because it allows for the exchange of text, images, and other media in real-time.

Answer: D
 Instant messaging is a collaborative technology that allows a number of people to participate at the same time. This makes it easier for teams to work together on projects and for groups to have conversations.

Note: Choice C is not the best answer as instant messaging is typically less personal than phone calls or in-person meetings since it lacks nonverbal cues and tone of voice. It may offer greater media richness, but this doesn't necessarily make it more personal.

What Advantages Does Instant Messaging Have Over Phone and Conference