What type of cost are the costs of a consumer complaint department?
A)external failure cost
B)internal failure cost
C)appraisal cost
D)prevention cost

Name: What type of cost are the costs of a consumer complaint department? A)external failure cost B)internal failure cost C)appraisal cost D)prevention cost
Brand: Quizplus
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Question

Quizplus · Accepted Answer

External failure costs are those incurred because defects are discovered after the customer receives the product or service, including costs associated with handling complaints.

What Type of Cost Are the Costs of a Consumer