Total quality management emphasizes
A) zero defects.
B) continuous improvement.
C) elimination of waste.
D) all of these are correct.

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a management approach that seeks to optimize quality and focus on continuous improvement, customer satisfaction, and leadership involvement. It emphasizes the elimination of waste, zero defects, and continuous improvement through a variety of methods such as statistical process control, customer feedback, and employee involvement. Therefore, all of these choices are correct and are key components of TQM.

Total Quality Management Emphasizes