Which of the following statement regarding business processes is correct?
A)Business processes represent the series of discrete activities that deliver something of value to external customers
B)Business processes represent the series of discrete activities that deliver something of value to both internal and external customers
C)Business processes represent the series of interlocking activities that deliver something of value to internal customers
D)Business processes represent the series of interlocking activities that deliver something of value to both internal and external customers

Question

Quizplus · Accepted Answer

Business processes refer to the series of interlocking activities that deliver something of value to both internal and external customers. This means that the processes are designed to satisfy the needs of not just external customers but also internal customers such as employees, stakeholders, and shareholders. The value delivered could be in terms of products, services, or information that meet the needs of the customers. Therefore, option D is correct as it captures the broader scope of business processes.

Which of the Following Statement Regarding Business Processes Is Correct