The major difference between a business process and a business function is that:
A)business processes emphasises what gets done,business functions emphasise how it gets done
B)business process personnel are highly skilled specialists,business function personnel are generalists operating across numerous areas
C)business processes emphasise vertical structure and hierarchy,business functions emphasise the horizontal integration of the organisation
D)business processes are customer driven,business functions are task driven

Question

Quizplus · Accepted Answer

Business processes are designed around satisfying customer needs and involve a series of steps to achieve a specific outcome, focusing on delivering value to the customer. Business functions, on the other hand, are more about the specific tasks and operations that need to be performed within an organization, without the direct implication of being driven by customer needs.

The Major Difference Between a Business Process and a Business