Which of the following characteristics does not explain a service shop organisation?
A) Medium customisation
B) Medium contact time
C) Medium discretion
D) Dominantly people focused

Question

Quizplus · Accepted Answer

Dominantly people focused can apply to both service and manufacturing organizations, so it does not specifically explain a service shop organization. The other characteristics (medium customisation, medium contact time, and medium discretion) are commonly used to describe service shops.

Which of the Following Characteristics Does Not Explain a Service