This Question Has Two Parts;be Sure to Answer Both

This question has two parts;be sure to answer both.First,which four factors are essential to successful implementation of an OD program? Briefly explain each.Next,assume that you manage the U.S.office a multinational corporation that has offices in Europe,Asia,and South America.You are having difficulty with your company's product receiving many negative reviews on Amazon,Yelp,and other online review sites.Explain how you will improve the situation through awareness of each of the four factors.