TQM is a comprehensive approach dedicated to continuous
A) measurement of quantifiable goals and quick corrections.
B) product innovation and organizational learning, over fast cycles.
C) quality improvement, training, and customer satisfaction.
D) customer input into management strategy and decision making.
E) focus on components of service success: tangibles, questions, and margins.

Question

Quizplus · Accepted Answer

(TQM) is defined as a comprehensive approach, led by top management and supported throughout the organization, dedicated to continuous quality improvement, training, and customer satisfaction.

TQM Is a Comprehensive Approach Dedicated to Continuous