To an operations manager, the "critical customer" is:
A)The person who buys a product.
B)The person who has the greatest impact on design, sales, and growth opportunities for the product.
C)The Echelon 1 customer.
D)The person who uses the product.

Question

Quizplus · Accepted Answer

The critical customer is one who has the greatest impact on design, sales, and growth opportunities.

To an Operations Manager, the "Critical Customer" Is