Formalization in organizational structures tends to:
A) reduce organizational flexibility.
B) encourage organizational learning and creativity.
C) focus attention on the ultimate objectives of the organization.
D) reduce organizational flexibility, and make employees feel alienated and powerless.
E) decrease efficiency and compliance.

Question

Quizplus · Accepted Answer

Formalization may increase efficiency and compliance, but it can also create problems. Rules and procedures reduce organizational flexibility, so employees follow prescribed behaviors even when the situation clearly calls for a customized response.

Formalization in Organizational Structures Tends To