Coaching and other forms of learning reduce resistance to change mainly by helping employees break previous routines and adopting new role patterns.

Question

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Learning is an important process in most change initiatives because employees require new knowledge and skills to fit the organization's evolving requirements. Learning minimizes resistance to the change by equipping managers with the skills to coach employees toward emerging attitudes and values. When employees need to break old routines and adopt new role patterns, learning strategy is best suited.

Coaching and Other Forms of Learning Reduce Resistance to Change