An emerging view of employee resistance to change is that it is a resource rather than an impediment to change in modern organizations.
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Q1: Unfreezing occurs by making the driving forces
Q3: Fear of the unknown usually motivates employees
Q3: People sometimes resist change to prove that
Q6: Unfreezing occurs when the driving forces are
Q14: Subtle forms of resistance create the greatest
Q14: When people support change, they typically assume
Q25: Negotiation and coercion are necessary for people
Q28: To bring about effective change, leaders must
Q29: Customer feedback provides a human element that
Q35: Communication should be applied to reduce resistance
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