The service-profit chain is designed to help managers better understand ____________.
A) The relationship between profit and production
B) The relationship between customer loyalty, revenue growth and higher profits
C) The relationship between all the service employers and customer wants and needs
D) The relationship that exists between managers and employees
E) None of the above

Question

Quizplus · Accepted Answer

The service-profit chain is a tool used to help managers understand the relationship between customer loyalty, revenue growth, and higher profits. It emphasizes the importance of a strong service culture, employee engagement, and customer satisfaction in driving business success.

The Service-Profit Chain Is Designed to Help Managers Better Understand