Weeks suggests that there are three important elements to the successful management of difficult conversations: clarity,tone and ____________ phrasing.
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Q11: The essence of Ury's "breakthrough approach" is
Q12: Sometimes problems in negotiation can be traced
Q13: One goal of negotiators should be to
Q14: Pressure tactics lead the other party to
Q15: Relating to difficult people in negotiation or
Q17: Kolb and Williams suggest that negotiators ignore
Q18: The pervasive unhappiness resulting from the use
Q19: An _ is an attempt to induce
Q20: Too strict an adherence to a _
Q21: The subject of how to deal with
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