Developing,pricing,promoting,and delivering services are challenging because the quality of the service is often inconsistent.Organizations attempt to reduce this inconsistency by
A)paying higher incentives to employees to encourage satisfactory performance.
B)reducing incentives available to employees because of poor performance.
C)reducing the customer contact points in the service delivery process.
D)providing standardization and training.
E)exercising better hiring practices.

Question

Quizplus · Accepted Answer

Providing standardization and training can help to reduce inconsistency in service quality by ensuring that all employees are following the same procedures and providing a consistent level of service. Standardization can also help to improve efficiency and reduce errors in service delivery. Training can provide employees with the skills and knowledge they need to effectively perform their jobs and deliver high-quality service.

Developing,pricing,promoting,and Delivering Services Are Challenging Because the Quality of the Service