TWA allows the agent-in-charge at the gate to decide whether to give out a "free ticket" to some passengers when a flight is overbooked.This is an example of:
A)innovation
B)restructuring
C)TQM
D)empowerment
E)outsourcing

Question

Quizplus · Accepted Answer

Empowerment is a management technique that involves giving employees more authority and responsibility over how they perform their work activities.

TWA Allows the Agent-In-Charge at the Gate to Decide Whether