Sales managers can reduce the amount of role ambiguity and conflict the sales force experiences by:
A)Giving them an input in determining the standards by which they are evaluated
B)Providing them with sales training opportunities
C)Giving salespeople a greater voice in what they do and how they do it
D)Altering the organization's span of control
E)Doing any or all of the above

Question

Quizplus · Accepted Answer

Providing input in determining standards, providing training opportunities, and giving a greater voice in decision-making can all lead to more clarity on job expectations and responsibilities, thus reducing role ambiguity and conflict. Altering the organization's span of control may have some impact, but it is not directly linked to addressing role ambiguity and conflict. Therefore, doing any or all of the above options can be effective in reducing these issues.

Sales Managers Can Reduce the Amount of Role Ambiguity and Conflict