The internal response that customers have to all aspects of an organization and its offerings is referred to as __________.
A)customer experience
B)primary encounters
C)internal customer audit
D)reactionary response rate
E)impression assessment

Question

Quizplus · Accepted Answer

The term that best fits the definition provided is "customer experience." Customer experience refers to the overall impression and response that a customer has to an organization's products, services, and interactions. It is a comprehensive response that considers every aspect of the customer's interaction with the organization. Options B, C, D, and E do not accurately capture the definition of internal response to an organization's offerings.

The Internal Response That Customers Have to All Aspects of an Organization