If service is going to be delayed or take longer than planned,____.
A) hurry up so the customer does not wait longer than necessary
B) just send the customer over for a free cup of coffee at the coffee shop
C) remember the customer can always use some extra time to shop
D) notify the customer the reasons for delay and offer alternatives available

Question

Quizplus · Accepted Answer

If your service to the customer will take longer than planned or will be delayed, notify the customer, tell him or her the reason, and offer service alternatives if they are appropriate and available.

If Service Is Going to Be Delayed or Take Longer