If a rational style customer has intermittent eye contact,a strategy you may use is to:
A) focus on the negative aspect.
B) avoid making eye contact.
C) avoid smiling.
D) listen actively.

Question

Quizplus · Accepted Answer

If a rational customer has intermittent eye contact, the service provider's response strategy must be to listen actively to the customer by making eye contact.

If a Rational Style Customer Has Intermittent Eye Contact,a Strategy