While placing his order,a customer tells the waiter to avoid bell peppers of any kind or color in the food since he is allergic to the vegetable.In spite of informing the server of his choice,a slice of bell pepper sits right on top of the dish he ordered.In addition to a service breakdown,this could lead to:
A) the customer learning to appreciate the bell pepper taste.
B) the server having to eat that plate of food.
C) the customer forcefully having to eat around the vegetables much against his wishes.
D) serious illness or death of the customer and a huge liability for the organization.
Correct Answer:
Verified
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