It is important to use the reader's first name in a salutation even if one is not comfortable with first-name basis.

Question

Quizplus · Accepted Answer

Good writers adapt their style to suit the reader's preferences. One should use what one knows about a reader to choose a more or less formal, or a more or less friendly style. One should use a reader's first name in a salutation only if both of them are comfortable with a first-name basis.

It Is Important to Use the Reader's First Name in a Salutation