A tried and true way of improving customer service is increasing the oral communication skills of sales representatives and customer service agents.

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A tried and true way of improving customer service is increasing the oral communication skills of sales representatives and customer service agents. Improving customer service does not always mean spending extra money. Companies are learning to cross-train employees, so that they can fill in roles wherever needed. Other companies are giving extra attention to their best customers to keep them loyal.

A Tried and True Way of Improving Customer Service Is