Lisa Robinson Is a Sales Manager at a Bank

Lisa Robinson is a sales manager at a bank.She recently received an electronic mail from a team member,John Hill,requesting leave during Christmas.Though the mail was formulated well,she felt like Hill was shouting at her.Which of the following did Hill most likely use?

A) Sentences in green font among other text in black
B) Headings which were short and brief
C) Important sentences in full capitals
D) Long, descriptive sentences
E) White space between text